FREQUENTLY ASKED QUESTIONS

ORDERS

  • You will receive a confirmation email shortly after placing the order. Once your order has shipped, you will receive a second email that includes a tracking number.

  • Promotional discount codes may not be used on discounted or sale items. Additionally, promotional discount codes may not be combined and are subject to specific terms.

  • All pieces are handcrafted by Wanda causing them to have slight variations and natural imperfections. Additionally, photos may not perfectly reflect the colors of the actual product.

  • Yes! To add a gift note to your purchase, enter your message into the "Special Requests/Questions" box that appears at checkout.

SHIPPING & RETURNS

  • Orders typically ship within 2–5 business days via Standard USPS shipping. Orders typically arrive within 5-7 business days (after shipping) via Standard USPS shipping

  • All orders ship for a flat rate of $5.

  • Shipping is currently only available in the United Staes. However, international shipping will be an option in the near future.

  • Returns and exchanges are not accepted since each piece is individually crafted and unique.

MISCELLANEOUS

  • Absolutely! Please fill out our Contact Form with as much detail as possible. Please include up to 5 reference photos if you have any.

  • Every bracelet is offered in small, medium, large, and extra large to fit your specific wrist size. Sizing up is recommended to ensure your bracelet fits. However, you can add a note at checkout (using the “Special Requests/Questions” box) if you would like beads added or taken off.

  • All bracelets are handcrafted. To keep your bracelet(s) in optimal condition, we recommend storing it in a linen bag to keep it dry as well as add protection. While our jewelry is crafted for longevity, handling it with care is crucial. For example, the best way to remove your bracelet is to roll it off the wrist. Excessive dropping, wear and tear, or improper storage and transport can lead to visible signs of wear and potential damage over time. 

  • All major credit cards, ApplePay, and other common digital payment options are accepted. All payments are processed securely.